Ecom Express — consignment not received, Fake Status Everyday

Address: New Delhi, Delhi

consignment #[protected] is awaited for delivery almost a month now. But the status gets updated everyday with the status that "consignee not available" which is fake is we are available and nobody is contacted us for the delivery. Even when I asked customer support "vikram singh" he always says it will be delivered today and all but when I asked him to give the number of delivery guy. He doesn't provide me anything and still status comes that Consignee is not available. What the hell? I want it to take it up to the next level or want to put this case in consumer farm for harassing us.