Ecom Express — Delivery issue and Regular Miss guide

One of my parcel is coming from Fastrack, whose AWD no is [protected] & delivery date was 8th of November. but I reseduled it on 9th of November, but still now I didn't get parcel. I call several time to the Ecom customer care. the every day told me that you will get my parcel tomorrow but i am not getting any call or sms.
So I need solution for this problem as soon as possible.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
 
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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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