Ecom Express — Delivery issue, not delivered after 15 days

Hi, i ordered a product from flipkart on 10th Nov. Delivery was supposed to happen on 21 nov and not deliverd yet . Costmer care not doing anything. The ecom express services is very poor . The parcel is in transit last 11 days . Dont know why you guys not delivering it .

This is my order tracking details

Ecom ExpressEcom Express Tracking
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Transit(11Days)
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20:33:00
Bag scanned at DC, GURUGRAM
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20:16:00
Bag scanned at Hub, GURUGRAM
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16:09:00
Bag connected from HUB, GURUGRAM
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03:10:00
Bag scanned at Hub, GURUGRAM
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14:10:00
Bag connected from HUB, DELHI
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11:52:00
Bag scanned at Hub, DELHI
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10:20:00
Bag scanned at Hub, DELHI
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18:25:00
Bag scanned at Hub, DELHI
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14:48:00
Bag scanned at Hub, GURUGRAM
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00:16:00
Bag scanned at Hub, GURUGRAM
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10:38:00
Bag connected from HUB, DELHI
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07:29:00
Bag scanned at Hub, DELHI
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14:52:00
Shipments arrives at Processing center, GURUGRAM
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14:52:00
Shipment connected to INDIA ONE-I1P, GURUGRAM
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13:41:00
Shipment in-scan at DC, GURUGRAM
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13:41:00
Bag scanned at DC, GURUGRAM
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09:26:00
Shipment connected to INDIA ONE-I1P, GURUGRAM
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09:26:00
Shipments arrives at Processing center, GURUGRAM
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06:32:00
Shipment in-scan at DC, GURUGRAM
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06:31:00
Bag scanned at DC, GURUGRAM
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01:47:00
Bag scanned at Hub, DELHI
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19:51:00
Bag scanned at Hub, GURUGRAM
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10:23:00
Bag scanned at Hub, GURUGRAM
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22:47:00
Bag scanned at Hub, BENGALURU
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21:36:00
Bag scanned at Hub, BENGALURU
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20:56:00
Shipment connected to GURGAON-GGC, BENGALURU
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16:27:00
Shipment Picked Up from Seller, BENGALURU
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09:59:00
Shipment Information Received