Ecom Express — Delivery related complaint

Santoshpatil82

Nov 18, 2020

Address: Ecom express , Gulbarga branch , Karnataka

Hi, this is santosh patil, my product shipped was through ecom express from Flipkart it had reached destination city Gulbarga on 11th of November but 12 I received a msg that it's out for delivery and in evening I got an update I have refused to except the delivery, then waited for 2 days then again I receive a msg that I m not available, but I didn't receive a single call from these delivery agents, evertime they are giving false update to the company and Flipkart, and now when called to the customer care, they are telling the product is inreturn process . This is third time I m facing this issue with ecom express . My tracking ID for the product is [protected].

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express