Ecom Express — Ecom Express showing pickup rescheduled for 6 days

I ordered two items on the Myntra on 12th Nov, on 14th Nov in myntra site it showed 'item is shipped' with AWB number: [protected]; [protected], but while checking on Ecom Express site it shows pickup reschedule from 14th Nov to 20th Nov and no movement, usually it takes 3 to 4 days for delivery of an item. Please resolve the issue as the earliest.
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Ecom Express customer support has been notified about the posted complaint.
 
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Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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