Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Greetings from Ecom Express
We are sorry to hear about your experience. We would like to help. Please email us your 9 or 10 digit shipment tracking number to assist you.
Regards,
Team Ecom Express