Ecom Express — I'm complaining about a product ordered through Myntra

Address: Pulpally Wayanad

I ordered a product through Myntra and it was out for delivery on 29th of December. Till 1st of Jan I have waited and daily I was receiving sms that delivery attempt failed, for contacting them a four digit pin was being asked and that too I haven't received. On Jan 2nd I went to their office which is almost 18 Kms from my place and when I reached there the official form there was arguing to me that they have called. I got call once and I attended the call but no one was talking it was disconnected after sometime nothing more had happened. So they were finding the product for their warehouse when we went there only. Is this how the courier service is responsible for a product to be delivered. I'm attaching the relevant details hereby.
Also the location in the map is completely wrong and no contact number is mentioned anywhere to contact them.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2021
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
 
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