Ecom Express — Irresponsible behavior by ecom

Address: 440009

I have ordered a product from Voinook which was to come through Ecom..On day of delivery they msg me that it would be arriving on that day bt it wasnt and next day rcvd a msg that product was undelivered as the consignee was not available eventhough i wasny called nor contacted. Next day i got a cal frm ecom asking whether they should snd the product tommorrow or not for which i answered yes..even that day it wasnt dlvrd. After cmplaining they delivered it after 2 days..that too the delivery boy was not ready to come to my doorstep..asked me to come downstairs to pick up the parcel.
Now when i want to return the same parcel i recieved a msg as well as call from ecom n same story was repeated.. He neither came to recieve the return parcel n i also got undelivery msg that the consignee was not available...Such a negligent attitute must say..want to forward my conplaint to consumer court n will definetly do that as this attitute of ecom is disgusting and unacceptable.