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Ecom Express

Ecom Express — Item not received but marked as delivered

The shipment number is [protected]. I have not received the item till date but it is marked as delivered. I have taken this issue to ECOM EXPRESS team but I have not received reply till date.
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ITS BEEN 10 DAYS what is Ecom express doing till date.
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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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