Ecom Express — My order status is delivered but I didnt got the product or any phon call

Address: Bagepalli ,karnataka ,india

My order status on amazon is delivered but i didnt get my product or any phone call related to it . And the another product is returned without my permission by themselves .and the another product is rescheduled by themselves . Whats this nonsence is going on with this courier faculty in bagepalli Karnataka