Ecom Express — My urgent stuffs are not delivered

Address: Name - Abhijit patra S/O- Surendra kumar patra Street-Panaspadi,city-balliguda,dist- kandhamal,pin- 762103

The ecom office balliguda have the worst management . My stuffs are theirin their office but they didn't delivered .. they once called me i told them that i will receive 1 or 2 days later after that i went to office i told the deliver guy to search and give my parcel ... since 3 days i am trying but no process...neither they call me to receive from office nor they deliver the parcel at home...some items are automatically returned to seller ...worst experience... i have some medicine which are not available at my place and this guys not at all responds