Ecom Express — Non delivery of the product/ parcel at home.

Address: Lakhipur ASSAM,CACHAR,788013

AwB [protected] though received by the local agent on 25 th Nov, 2020.when contacted with PIN was refused to deliver the article at home address, instead insisted to collect the same from Office.when a good number of customers reached the office, it was found to be closed, When the a customer managed to get the phone number of the delivery boy/ staff and contacted him over phone, he reached the spot after lapse of at least one hour and misbehaved the customer, saying that where from they got his phone number and refused to deliver the parcels. However, after making the customer waiting, he asked the delivery code of the customers parcel and delivered the artcles.The customers had to travel 5 to 9 km distance from their home for collecting their articles thereby causing them a great hardship.Moreover, during the physical delivery, there was an altercation between the staffs and customers.The staff of the local office misbehaved the customers who were waiting to take delivery of their respective parcels. Further, I regret to inform you to investigate the matter thoroughly and necessary steps.