Ecom Express — not delivered my order

Address: Kaithal, Haryana

i have placed an order on snapdeal, id -[protected] track id[protected], they did their job.. yesturday i got a msg that i will receive my couier today itself.. i waited but there was no sign, , at 9:30 pm i got email from snapdeal that i have refused the order and ecom express want them to cancel my order, , , i was so disappointed, , i was at home whole day, , they ddidnt call n they didnt even came to my doorsteps .. how can they say that i have refused to take my order, , i was a regular buyer of snapdeal but this time i am not feeling good at all... snapdeal should stop working with ecom express otherwise they are going to lose their customers... worst courier service ever, , , i have received my earlier couriers by bluedart.. and they are far far better than this, , one, , , they even dont deserve one star., .