Ecom Express — Not delivering the product even after a week of reaching in nearest hub

Jasjasjas

Dec 4, 2020

Address: Vadakara

Hi
My Amazon order has reached the nearest hub a week ago, and I could see the order status as 'Amazon tried to deliver your package. Amazon will attempt to deliver your package on the next working day'.

Without reaching us they updated the status and now a week is over. still no update from them.

Kindly look into this and help us to get the product ASAP.

Tracking Id : [protected]

Thanks

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Jasjasjas's [Complaint's author] reply, Dec 6, 2020

Thanks for your response. Now the product has returned to the seller.
We visited your hub many times to collect the product and no one was available to assist there. Without even reaching us they returned the product.
Totally disappointed service