Ecom Express — ofd lock awb[protected]

I ordered a product on 28th june 2024. The order was out for delivery on 3rd aug but courier boy never ever called me and when I am trying to reach they never picked my call. The product was out for delivery again on 5th aug and again no one contact with me the again on 6th aug out for delivery but same no one contact with me and i am trying to call the never picked my call. I am also updating my address and number but nothing happening. And now OFD LOCK is applied on my product plz resolve my problem I need my product as soon as possible.