Ecom Express — Order returned without contacting us, and I visited personally then also they denied to give.

surirai

Nov 20, 2020

Address: Near Petrol Pump, Rangpo Sikkim . 737132

I ordered aproduct from pantloom.com. they selected ecom a worst courier service . I received a message AWB no [protected] is out for delivery by Ph:[protected] PIN [protected] by ECOM EX On 09/11/2020 they didn't call but i personally visited 10 times but they didn't delivered it to me. Today they had finally said that order is returned.
Now what about my physical and mental harrasment and the produst i was waiting for. Now i am goint to complain in consumer for forum, as i am mentally harrased by ECom EX.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express