Ecom Express — Order Status Delivery

I have ordered my product on 13th August and the delivery date was 18th August but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product the status is showing unsuccessful attempt. I am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #NYK[protected] and awb is #[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible