[Resolved] Ecom Express — product tracking shows parcel not handed over

suman778

from Aizawl, Mizoram

May 4, 2019

Address: Cachar, Assam, 788005

Dear customer care,

The parcel has been booked by an amazon seller on date 2 may 2019, but from last two attempts on pick up, the tracking shows pickup failed, shipment not handed over tracking id[protected]

Why is it so, kindly revert back to me, as i am the buyer who purchased the item and unable to communicate with the seller. Amazon is also reluctant to help.

Thanks and regards

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Jun 6, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

May 04, 2019

Updated by suman778 Dear Customer care,

Kindly ask the seller to provide the product as amazon not helping at this moment and I cannot contact seller directly.

Please ask pickup personnel to talk to seller, as everyday it is the same outcome. Its a request Madam/Sir.

Thank You

May 08, 2019

Updated by suman778 see whats going on, I have cancelled the order way before(date 6/may/2019) still from two days, your system tracking shows shipment not handed over/ready.

It means two things one is that Ecom express must be doing something fishy and second the tracking is fraud the updates are not done as per ecom policy.

I will make sure that company knows about it.

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Comments

Muhammed Nafie

Sep 19, 2020

The parcel has been booked by an Realme store.
"Pickup failed Shipment not hand over" - Please solve this problem. And fast delivery request

Courier: Ecom Express.
Tracking id: [protected].
Order id:[protected].
Order Placed On 18th Sep 20.