Ecom Express — Regarding delivery of package

823 Devender Singh

Nov 27, 2020

Address: House no du 906 sanwal vihar colony palwal

Website: Paytm

I ordered an earphone from paytm and it came through ecom express and their delivery date is 26 November 2020 and it shows product is delivered to me at 26 November at 10 am but until now i don't get my product. Executive which carry my parcel is Lalit Kumar ([protected]). My order number is [protected] and AWB no. Is [protected]. It shows how you doing fraud with your customers. Please don't believe in those such fraud sites. They took online money from you and did not give you product.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Verified Support

Dec 05, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team