Ecom Express — Regarding pickup of goods

Jyoti Kumar Advocate

from Mumbai, Maharashtra

Dec 1, 2020

Address: Vill Kastha PO Solara PS Paraiya Dist Gaya Bihar pin- 824209

I ordered a goods from Amazon website that was delivered on 30/11/2020 and I requested to return the same after delivery. The pickup was scheduled for 01/12/2020. But the person who has been assigned to collect the article does not even call me or never attempted to pickup at my address and he updated the status that I was not reachable while I am receiving almost 100 calls in a day and how is it possible that your pickup person's call does not getting connected to me.?

Kindly look into the issue and take proper action.

Amazon Order No.- AwB [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Verified Support

Dec 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team