Ecom Express — Return not picked up twice

Ecom Express — Return not picked up twice

A aarushi1417 from Chennai, Tamil Nadu Apr 19, 2023 Apr 20, 2023 This thread was updated on Apr 20, 2023

I am writing to you may be 5th or 6th time for pickup of my order. My earlier AWB no was [protected] which did not get picked up rather without coming to my place the pickup executive will send pickup cancellation code (even when I have not requested cancellation). This happened again for the second time in a row, my reverse pickup got re-arranged and this time my AWB no is [protected], again no body came to pick my order today rather I received a pickup cancellation code. I am totally frustrated, Is this the kind of employee/ Delivery executives that you hire who are not ready to work just keep sending cancellation codes. Request to esclate this matter Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 20, 2023

Verified Support

Dear Aarushi,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

aarushi1417's [Complaint's author] reply, Apr 24, 2023

AWB are as follows: 5699599326 and 5697885095