Ecom Express — Shipment is lost

Ecom Express — Shipment is lost

V Varunlk from Powai, Maharashtra Dec 3, 2020

Have ordered a shipment on 20th Oct from an online store. The delivery agent (ecom Express) has lost the shipment since 29 Oct. I have contacted their customer care executives nearly 7 times. Everytime they promised me that my issue will resolved and they will contact me. But no resolution till date . It's been more than a month.. Under their lien the package has been lost. I have also prepaid for the shipment . There is no resolution from the online store ( asianpaints) as well. They say it is the delivery agent error and they are not responsible. I have lost the money in this. My shipment tracking number is [protected] +2 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Dec 05, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express We sincerely apologize for the inconvenience caused to you. As per our records the said shipment is currently untraceable in our network and has been declared as lost and same has been updated to your shopping portal. Request you to kindly contact your shopping portal for assistance. Regards, Ramen Team Ecom Express Dec 06, 2020 Updated by Varunlk Package was your responsibility. You are the courier agency. U r the person to be held responsible since package was in your possession. You should compensate for the loss. You can't just runway by saying we lost the package. In legality it is violation of contract of bailment.
Add a Comment	Share
Submit Close