[Resolved] Ecom Express — Shipment not received

[Resolved] Ecom Express — Shipment not received

O omi224 from Satna, Madhya Pradesh Nov 3, 2014

I have purchased one product from snapdeal.com and they shipped it through this ecom express courier company. They Received the product on 28th October and declare est. time of delivery on 31st October. So i am supposed to received product on that day..when i track my shipment it show's only shipment in transit and they change my shipment est.del.date to 3rd Nov. But no updation in transit condition... When I contacted customer care many times. still line busy occur's..very poor services by ecom... My AWB is[protected]..On 3rd November i track my shipment it contiously show only in transit conditions and overall no changes or updation by ecom..The worst courier service ever. . I suggest to snapdeal and anyone plz don't use this worst courier company... AWB:[protected] Order No. : SLP[protected] Plz provide me actual detail of my product... Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Thank you very much for the support. The initiative by this site has resolved my problem and the item hasbeen delivered to me finally. Thank you very much. Ecom Express customer support has been notified about the posted complaint.
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Snapdeal.com Customer Care

from Delhi, Delhi

Nov 4, 2014

Dear Omi,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team