Ecom Express — shipment not received tracking no. [protected]

Address:	B/402, PREM SAGAR C H S, PREM NAGAR BLDG.NO.4, S.V.ROAD, BORIVALI WEST, Mumbai City, Maharashtra, 400092
Website:	Ecom Express

I jigar h trivedi have order from clubfactory i have paid online.
{"oct. 15
12:22 am
Order confirmed
The factories have received your order. It takes about 1-3 business days to prepare your items.
Oct. 16
Processing by factories
The factories have received your order. It takes about 1-3 business days to prepare your items.
Oct. 16
Preparing by club factory warehouse
We are packing your order. When we received all your items, we will schedule shipping service. It takes about 2-5 business days.
Oct. 16
09:53 pm
Shipped
Your order has been shipped from club factory warehouse to ecom distribution center.
Oct. 17
02:41 pm
Pick-up
Your order has been picked up by ecom.
Oct. 17
02:41 pm
In-transit
Your order is in transit. Current location is mumbai.
Oct. 17
On the plane
Your order is on the way to your country. It takes about 1 day.
Oct. 19
Customs clearance
Your order is at the customs. It takes about 2-3 days.
Oct. 22
09:12 am
Re-dispatch
Your order failed to be delivered due to incomplete address or call failures, we will make a second attempt on the next business day. You can contact ecom express cs team to confirm details."}
I got all the parcel on my address how come he was unable to find?? & can give me call atleast.
Please reply on [protected]

I want my order and my order tracking no. Is [[protected]]. Please send it as fast as you can ecom express.
I am very disappointed because of ecom.