Ecom Express — Shipping not picked up since 1 week

Hello sir,
I ordered a product from online website and they send me the product through ecom.The tracking detail can be seen from dec8.But it is still showing as shipping not picked up since past days.Please solve this issue.
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Ecom Express customer support has been notified about the posted complaint.
 
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Dear Sir,

Greetings from Ecom Express

As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express

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