Ecom Express — Tracking ID: [protected]

Address: Ecom express Ground Floor Laxman Nagar Phasiya karoundi Near Hanuman mandir 835207 gumla

I cannot upload the original audio here because o[censored]nsupported format but attached few screenshot, can I get the email address so I can send the details of my issue with Ecom express about their self pickup features like how they are doing harrasment to customers. As per discussion with customer care I wint to their delivery location to pickup but they sent me back to home saying you will get your item ASAP. When I asked about what is self pickup means then, are you guys behaving with all the customer like this first call them to self pickup and then later can bee see that delivery centre is locked and customer care says it is operational and open but physically it is locked. Customer care agent Arun Kumar and escalation lady Diksha are not able to provide the information like when I asked I just need my item and not going to raise complaint about this. I have the conversation audio proof with me and I can explain in detail. Thanks firoz [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
Ecom Express Customer Care's response
Dear Ferozalam,

Greetings From Ecom Express.

Thank you for writing to us. We are really sorry to hear about your experience and we agree that this sort of incident should not have happened. We have noted your complaint and we shall take this up with the concerned team so that this sort of incident does not happen in future. We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express
 
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