Ecom Express — Very bad customer service

My products were supposed to be delivered on 26 august 2023. But it's still not delivered till date. I am really frustrated as they're not even making any attempts to deliver. I have not received any calls from the delivery partner. I want my parcel as soon as possible.
The AWB number is [protected]
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Ecom Express customer support has been notified about the posted complaint.
 
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Dear Fae,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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    +91 11 6659 8800
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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