Ecom Express — Worst delivery service

Deva Pratap P

from Bengaluru, Karnataka

Jun 2, 2015

Address: Coimbatore, Tamil Nadu

I bought a laptop from Snap deal. Snap deal and the seller sent the laptop to the Ecom Express the same day on May 27th. Till June 2nd there is no change in tracking status and I am supposed to receive the package on June 2nd. Every time I call the customer care, there won't be a proper response and if I ask why there is a delay they should simply disconnect the call. I am a regular buyer with Snap Deal and I have already filed a complaint with Snapdeal to not to have any business with Ecom Express which has pathetic tracking system, no sense of time and rude customer care team. I hope your rectify the faults or close your business which you evidentally are unable to run in a professional manner. Airway bill No:[protected]

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 2, 2015

Dear Deva Pratap P,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 9, 2015

Dear Deva Pratap P,

Information about your contact details are still awaited from you. Please contact us on [protected]@snapdeal.com for any further clarifications.

Regards,
Snapdeal Online Team

Rao Seshagiri Rao

from Sirsi, Karnataka

Jun 16, 2016

AWB:106404626

no status update nothing from the date of shipment till know it is at the same place by seeing the user reviews i think this is the not a proper courier service.