Ecom Express — Wrong delivery of product

I am writing to express my disappointment and concern regarding a recent order that I received from company. I placed an order with order number #[protected] and was expecting to receive Kiara Sky Blue Embroidered Suit as per the order details.

However, to my surprise, the package I received on August 29, 2023 contained a completely different product, namely only Saree Blouse. This is clearly not the item I ordered, and I am greatly disappointed by this.

I asked the delivery person to allow the product to open in front of him and then I would do payment after seeing the product but he completely denied for same and asked for money of 876 RS, I paid 876rs to him and then he delivered product.

Please resolve my issue and get my money back.
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Ecom Express customer support has been notified about the posted complaint.
 
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Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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