Ecom Express — Wrong delivery status

sujud

Nov 12, 2020

Address: New Delhi

I ordered the product on 4th of November and the expected delivery was on 11th of November. Before that I received 2 messages from Ecom Express that the product is out for delivery but I haven't received it. And the status shows that it was refused by customer that is totally fake.
Yet I didn't got the product.
Kindly, take a strict action against such fake updates and for the late delivery.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number
or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express