[Resolved] Ecom Express — wrong update

Madhumech1107

from Yarada, Andhra Pradesh

Apr 1, 2019

Address: Koraput, Odisha, 763008

I would like inform to ecom express, india worst service.
My awb no.[protected] this product never received and never get call from any ecom express delivery boy.

But today i check and tracked online its show rto.

Worst service.., now i will raise complaint against your ecom express in government of india
Ministry of consumer affairs, food & public distribution
Department of consumer affairs.

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May 7, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Ecom Express Customer Care's response Please accept our sincere apologies for the inconvenience caused to you.pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
ECOM Express Team

Apr 01, 2019

Updated by Madhumech1107 Why I should contact shopping Portal? This product out of stock now. With out my intimation how can return the product? Who want to pay this discount offer money?
I blaming Ecom Express because never contact me and update I rejected product ( Refused to receive product).
I want your service executive phone number and name whose update wrong.
I heard Ecom best but how come without contact update the status.
I want to my product or shipment, I checked with my shopping Portal above sent product no more stock. If stock coming also price will increase.

Immediately take action on my complaint, I will raise complaint at Government of India
Ministry of Consumer Affairs, Food & Public Distribution
Department of Consumer Affairs.

Verified Support

Apr 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. The shipment was returned as we could not deliver the shipment as per the expected date. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

Regards,
Team ECOM Express

Apr 04, 2019

Updated by Madhumech1107 I know that and what are you talking about above matter, I understand.
What type of disciplinary action taken ? What type of investigation on progress?
Nothing will happen on above subject matter. But let see what is the result coming on your side.

Verified Support

Apr 05, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings

Kindly share your alternate contact number to assist you further.

Regards,
Ecom Express Team

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Comments

makeitright

Apr 1, 2019

Hello there
I am glad to see that someone is ready to raise the dispute to a higher level and that's what I have been preaching here as well.
When you pay for something, you agree for a service or product in return. In this case, the service as per you was not provided to you within a reasonable parameter of acceptance. If you are not satisfied, first raise a concern directly with the involved party and if the concern or complaint is not resolved even after that, please take it further and make your complaint on a higher level.
You can even knock the doors of consumer courts and even ask for compensation.

Please note, I am not providing any legal advice to anyone. All my views are personal and not commercial.

Salu p.w.d

Apr 3, 2019

Sir my Redmi note 7 Mobile delivered but ordered not received to me but status delivered
Ecom express AWB no [protected]

Ecom Express Customer Care's response, Apr 3, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Ecom Express Customer Care's response, Apr 5, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We have investigated with our team and as per the confirmation, the said shipment has been delivered incorrectly to other Customer. Request you to kindly contact your shopping portal to re-ship the order.

Please accept our apology for the inconvenience caused.

Regards,
Team ECOM Express