[Resolved]  L.G. / Micro Oven — Assurance of Genuine OR Duplicate Product sold

Address:

Bardhaman, West Bengal

Assurance of Genuine OR Duplicate Product sold
Purchased a Micro oven model MC 2149BB, from L.G. SHOPPE , 70,G.T. Rd,Bhanga Pachil, ASANSOL,on 24.10.2011.After attending the cooking classes organized by LG my wife started the oven.
The oven worked fine for a month. On 25th. Dec. she prepared the mixture for a cake the oven did not operate. Service center was ( via the Shoppe) informed & attended it after 2 days. They came and said fuse had was loose in the holder & fixed it.
Again on 1st. Jan.12, there was body short problem (this was detected when she by mistake touched the oven she received an electrical shock). Service center was informed through dealer, they came after a week, but unfortunately there was transformer fault their there was no supply, when my wife told them that the oven had body current they simply told that there is an Earthling Problem—ok.They went back. I called my electrician to check the faulty earthing system—after through check up no fault was seen .We had installed good earthing as use heavy AC in home. The was not operated for some time.
After all check up’s, oven was started to prepare a cake on my father’s birthday who is 90 years, she received a severe electrical shock & had a injury. Now she had a fear o[censored]sing the oven.
A complain was launched through mail (RRA[protected].The very next my complain was attended by a Technician of LG & I was informed that the Magnetron was defective was to be replaced.( Oven fuse blown off replaced by a thick wire).
Right from the purchase the oven was having one after one problem. I immediately took the oven to dealer for replacement as the product sold was not genuine because LG being a reputed Company cannot have so defective product sold in market, as I have heard that LG has a good Quality Checks facility. I dropped the Oven in their Shoppe, & I told them I will take it after getting assurance from LG that it is totally fault free & save to use & it is also genuine (as I have heard that is shoppe sell duplicate item).
After a month on 24.09.12, from service center of LG,Hutton Rd, delivered the oven at my home.
At first my wife refused to take delivery of the oven. She rang up the Shoppe the salesman said to take delivery of the oven & he will arrange to take up the oven within 2 days from my home. Since then they never tried to contact me but I contacted them they told me that we sending our representative to collect the oven. However this was not till date.
More ever it makes me feel sure the product which I purchased was not genuine, as lack of response from the Shoppe or service center.
When my wife asked the technician about demonstration that the oven fault free from electrical shocks, they simply denied it and left the oven in my veranda, she fears about the oven is fault free.
Service center at ASANSOL, is of no good, as they do not have good technician (I think) or parts (ex. fuse that was supplied by the oven was replaced by a thick wire as they were tripping my line), as such a fault cannot be rectified----why?
Now my is fear o[censored]sing the oven as it might not serviced properly—then why did not give demonstration.
So I request you from your side to indicative steps to solve my problem or make them to refund they money &as i have no faith in this product.
Thank You,
Kushan Sarkar,Gouri Niwas, South Dhadka, Asansol 2, (W.Bengal). Contact no: [protected]