Evok — Advance payment against tv unit not settled

Address: Bangalore, Karnataka, 560069

Website: www.evok.in

I had purchased tv unit and modular kitchen with evok store, jp nagar bangalore. My apartment delivery got delayed, i have taken modular kitchen delivery and had kept the tv unit delivery pending (Approved by the store manager). I had made a payment of rs 5000 as advance against the tv unit.
Since six months i am in touch with the store and customer care towards settling the advance amount paid. The customer care and store are pointing to each other for the resolution, no one is providing a solution. I am open to buy other articles worth rs 5000 if refund is not available. The store is not even responding to this. Please resolve the complaint

Sale order no: 1016so/14-15/000316