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Evok Complaints & Reviews

www.evok.in

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Updated: Dec 1, 2023

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Cancellation order sofa 3+2

Regarding Delivery Of Furniture

Order of queen size bed

Severe Issues with Delivery and Promises

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Bed not received even after 40 days

Order not delivered. Non responsive customer support

No response to Repair under guarantee period

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Evok reviews & complaints page 2

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Address: Hindware Home Retail Pvt. Ltd. 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India

I purchased a chair from EVOK's website (www.evok.in) on 11th July 2022. I have done the full payment of this item. Till date Evok has not delivered this item and when I call their customer care, they just tell me that there is some internal issue. I have even written to their Business Head regarding this but even then there is no action taken and no help was provided.
They are keep extending the date of dispatch of this item and...

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Have placed an order for queen size bed on 31 may 2022 . It's been a month now . Neither have I recieved the bed nor refund . Hve called customer service atleast a 100 times . This is out right cheating .hve never experienced such hopeless customer service . First the product was defective now they don't evn hve the product . If you don't hve the product thn y tke the order ? I[censored] hve taken the order and thn realised no product thn y do u...

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I have ordered side table from online EVOK portal INR 8990/ and payment was done through Paytm. Payment transition is [protected] . in online it was showing that product will be delivered by 18th May . But it was not delivered.
I call EVOK customer care( Mrs Jyoti Bisht, Mr Manish and Mr Himanshu ), they told that they lodged the complained and simultaneously I have sent mail to his 1st level of escalation ([protected]@evok.in) as mention...

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I bought a Recliner set from Sector 10, Noida Evoke store on Sat. 30th April 2022.
I told them that I need this before 7th May 2022 as some of my guests are arriving that day. I was promised that my product will be delivered in a weeks time.
I made the payment and sold my existing Sofa next day assuming that I will get the delivery in few days.
On Wed. 4th May. 2022 I called the store and I was told that they this will...

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The seat of the sofa is sinked in.The shape is completely changed....

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Address: Indore,T5 ,Truelite,EVOK

I have been a regular customer of EVOK and due to its quality, I have been very happy with the products.

However, I wanted to report a case of poor quality of product delivered to me. I had ordered for Diamond King Size bed from EVOK Store in Treasure Island, Indore. It was delivered to me in Dec 2021. During the delivery, it was observed that the handle was broken and we ere promised that the handle will be replaced soon....

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Address: GURGAON

Website: www.evok.in

Worst ever products and worst ever c customer service.
Caution, DO NOT BUY ANY PRODUCT FROM THEM.THEY SUPPY DAMAGED AND INFERIOR QUALITY PRODUCTS AND DO NOT BOTHER TO EVEN LISTEN TO YOU OR TALK TO YOU.

DELIVERED AFTER 1.5 MONTHS AND DAMAGED.ARE NOT RESPONDING TO ANY KINDS OF COMPLAINTS...

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Address: 10, gandhi street,erode

I order a sofa order id= #20131353 on nov4…but still no update on about delivery. I call a customer care they will said…your order is dispatch on few more days. I call many times to customer card… all times they said your order will not yet dispatch it will dispatch soon they like more then 5 times. Very worst experience on evok. No replay on mail complaints and updates. Now i dont know. What to do nxt still iam waiting for my order....

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I have ordered a chair online.description as attached on 1 Oct 2021. Today after 26 day I have not received my order.every time I contact them they give me consolation that they have dispatched the product and same will reach me in next few days. One my Ashish gulia assured me that he will update me one he will ship the order. It has been six days now, but I have not received any reply from company. Now I have started paying EMI, without...

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Address: Bengaluru

There has been no update since the time I bought a recliner on Evok's website. Firstly they broke my trust because before purchase they stated a delivery time of 10-12 days. Upon payment & booking confirmation, they said delivery in 25 days. That itself is unreasonable because I ordered it with the intention of getting it in 10-12 days.

Second, none of their contact numbers work, they don't respond to emails, whatsapp or enquiry...

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The company is fraud, they have not delivered my product even after I made payment...

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I have ordered King Size bed on 12th August'21. Order ID:18491531. I have tried multiple times to get the details on the order. Everytime I call they give a fake information telling the product will be shipped tomorrow. And the Manager Ashish Gulia dropped mail stating it's already shipped on 12th Sep, but when I called him today (20th Sep) he says it's not shipped yet. Will be shipped tomorrow. I'm fed-up listening to same story since a...

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Non delivery of prepaid furniture . No email response, no tracking. No information....

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The company is not responding to mails or delivering the prepaid products . Neither do they provide any tracking id...

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I had ordered a bed 3 months ago and for the first two months kept following up to know the status. Every time customer care would say the product is being dispatched. Twice I received damaged goods and then I wrote for a reimbursement. It has been 3 months in total from the day I wanted a product to where I am today. I have continuously followed up without any sort of response from Evok. I want the refund at the earliest and they can pick...

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Address: Gurugram Haryana

This is regarding Order no. 15477787 dated 25th March 2021 for 2 wing chairs. The wrong product was delivered to me in April and I have been repeatedly following up with Evok Customer Care for pick up of the wrong item and delivery of the right item. Evok Customer Care has given me several dates by which delivery would be made but delivery has still been done. They are also not able to provide a firm date by which delivery would be made....

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I have ordered my furniture on 30-Aug-2021. (order No.[protected]

Tried to reach them through email, phone numbers provided on their website, and there is Whatsapp no.

But, none of them gave me a response about the status of my order. I have made an online payment now worried.

If you have any contact no, please provide....

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My order I'd :[protected], which shipping date was 01/09/21 but till today you are not able to do that. I have to call your customer service executive but their behaviour is very bad. So, now I have no need my order anymore kindly cancel it and refund my money....

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Address: 162-E, Shaheed Bhagat Singh Nagar, Ludhiana-141013 Contact No. 99880950

I have purchased Bed from Evok, Ludhiana on 24.08.2021 for Rs. 57500/- & made the full payment on the same day. After 5 days I had received the same at my home. At the time of bed fitting, I had informed the delivery boy that the electric lighting fixed on the bed is not working & he assured that the problem will be fixed on next day. I am regularly calling EVOK, Ludhiana at Cell no. [protected] & frustrated by the fake commitments. No body...

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I bought a sofa from Evok. We had a properly written warranty period. Noe that sofa is having a defect. we have been calling Evok for a month but there is no action from their side. They are now avoiding my calls and refusing to work on the complaint. We had bought the sofa from Evok Noida showroom. The salesman was Arpit....

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