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Evok Complaints & Reviews

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Updated: Dec 1, 2023
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Evok reviews & complaints page 3

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S
shrutigoel
from Allahabad, Uttar Pradesh
Aug 24, 2021
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No response to Repair under guarantee period

Address: Bangalore

EVOK repair complaint number MJ53725

Product: Recliner 3 seater sofa
Issue: One recliner is jammed. It was tough to recline when the product was bought. Installation guy said that it will smoothen after use. That did not happen and eventually the recliner got totally jammed.

The product was bought in August 2020. Delivered in September 2020.
I raised a complaint on 26 July 2021 for calling a technician....
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A
Anuj13
Aug 18, 2021
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Wardrobe

Address: B78, Flat Number G2, Avenue Heights Maa Karni Nagar, Vaishali Nagar Extension.

Wardrobe received in Damaged condition REFUND REQUIRED ORDER NO 18089805

We are waiting for last 2 weeks but No one can call us or refund the money....
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R
rohan191
Aug 6, 2021
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Order not delivered. Non responsive customer support

Website: evok.in

I have ordered a kitchen chimney worth 13000 on evok. It being a Hindware platform, I had trusted it. It’s been over two weeks since my order and there’s no update. All customer care numbers are non responsive and none of the support email addresses function. There’s no way to track or cancel the order....
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M
Mukulbhatnagar
Jul 30, 2021
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Furniture Quality Issue

I had purchased a sofa(3+2+1+1) from EVOK Faridabad on 15 March 2021 Sales order ID:[protected] . There is size mismatch issue in 1+1 set and some cracks on center table, the compliant has been registered on 3 July'21 for the same (MJ53458). i have been following up for the same and no resolution has been given to me yet.
The service manager at the store stated he will replace the set at the earliest but now denying and not agreeing...
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H
Hina Vaneet
Jul 22, 2021
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8 seater recliner leather sofa

Address: Kothi No.2, Aastha Kunj, 10 kothis, Block-B, Lane-2, Raman Enclave, Rishi Nagar, Ludhiana

We purchased a recliner 8 seater leather sofa from Evok furnitures, ferozpur road, ludhiana. The leather of the sofa started getting damaged immediately after the purchase. We want to get the leather changed. Kindly visit our site....
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S
Shyam Rai
Jul 22, 2021
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Defective sofa

Address: Flat no B-2 302 Shalimar one world Gomti nagar Extension Lucknow

I have purchased a sofa from Evok Lucknow branch .after one week I saw that sofa is defective j have complained but no action was taken...
+2 photos
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L
Lokesh Munshi
Jul 9, 2021
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Defect product received now no one is responding

Address: Thane maharashtra

My side panel of bed as well as side table both are damaged .your installation person has shared all the pictures. Spoke to your representative but of no use .he is not responding to calls as well as messages

This kindly of harassment is not acceptable..will be sending a legal notice soon as we are not able to sleep properly from last one month...
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M
[email protected]
Jun 14, 2021
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Recliner damaged

Despite several reminders, there is no response from EVOK. THe recliner is getting damaged day by day and its warranty is about to expire.
Kindly take back the recliner and refund me the complete money. You are just a bunch of frauds.
Not even once has anyone visited in last year and the recliner is now totally dysfunctional.
The reclining mechanism has got damaged and is totally dysfunctional.
My name is Dr Syed...
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C
Chirag Dhol
Jun 14, 2021
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Late Delivery

Hello, I had placed an order on evok’s website on 23rd May, 2021 and in the delivery section it was mentioned that delivery would be done in 10-13 business days. But till today 14th June, 2021 the product is not yet dispatched and there is no ethical response from Evok team. I have called at the customer care number and there is only one reply from them and that is “IT WILL BE DISPATCHED BY WITHIN FEW DAYS...” Didn’t expect that from...
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J
Janapalli Nataraju
from Lucknow, Uttar Pradesh
Jun 2, 2021
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Evok - Items not delivered yet

Address: Eldeco Lucknow

Order numbers not delivered -
15360185
15360255

Please refund the money or deliver my order....
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J
Janapalli Nataraju
from Lucknow, Uttar Pradesh
Jun 2, 2021
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Orders - 15360185 and 15360255 not delivered

Address: Eldeco city , Lucknow

I order the above furniture (Bed and TV unit) on 16th March 2021. The order has still not delivered even calling multiple times to customer care and evok representatives.

Its been more than 3 months and the items are not delivered. I can understand the pandemic situation but I am not getting any update for the delivery date.
A humble request please deliver the items(if you are capable) else refund my money.
br...
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R
Raj Nath Tandon
May 29, 2021
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Inferior/poor quality of material used in very expensive quality of Sofa set

This is to bring to the kind notice of all concerns that I, R N Tandon, purchased a 7 seater (2+2+3=7) pure leather Sofa from Hazratganj, Lucknow. It was a Off white pure leather
Sofa. In the bottom of the sofa they used black paper like cloth which got torn within a year. I contacted the store personally and they assured that they will get the black color paper cloth replac but despite several request/reminders neither any one visited...
+1 photos
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A
Anita Vinayak
May 28, 2021
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Pending replacement of faulty furniture

Evok carpenter, could not assemble the pieces, , raised complaint for replacement on 6 April for the study table we ordered on 23 March 2021, on line and paid in advance.
Since then we are waiting for replacement of faulty pieces, , delivery of new pieces and then assembling of the same.
No action in spite of raising requests
till today 28 may 2021
Do we have any choice ????...
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R
rathbadri
May 14, 2021
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Item not delivered yet

My order no. Is 15731891.
Item not delivered yet.
No any committed response from customer care.
Pls refund my money back if EVOK unable to deliver item.

Very BAD response. From EVOK.

I WILL NEVER BUY ANY ITEM OR SUGGEST EVOK PRODUCTS IN FUTURE...
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P
Praveen26293
May 1, 2021
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Damaged and defective item

Address: 5 UP AIR NCC SQN, C-896/E, NEAR RAHIM NAGAR CIRCLE, Mahanagar Extn

I had purchased furniture from evok store at lucknow on 28 apr. Item supplied on 29 Apr. Sofa had stains on fabric. Sofa had some defect in legs. Informed store manager Mr Amar. He promised to get it resolved by sending the fitting guy.
Its 3 days now. Owner of franchise Mr Bhumpender is not available. Mansger Mr Amar says, im on leave. Salesgirl Ms Nisha says, go and complain whereever you want to. Customer care asks for sales ID,...
+3 photos
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G
Gurbaksh Thakur Thakur
Mar 30, 2021
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Recliners is worst

Hello sir
I m Gurbaksh thakur from house no.9, civil line, hoshiarpur. My mobile no. Is [protected]. I have purchased 3 seater sofa recliners and more Furniture 2 years back from Evok Ludhiana for about Rs. 450000. The recliner is defected. Your furniture quality is very bad. Please change your total furniture within 7 days or I will sue you in high court. I will lodge complaint in police station and if you will still not take it seriously...
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T
Tarunanshoo
Mar 21, 2021
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Bad quality of product

Address: Head office address 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone number: 1800-1207-577(11 AM - 7 PM) [email protected]

This is with reference to
Order Number : 12212787
Order Date : 01-Sep-2020
Brand: Evok by hindware

My husband, Wing Commander Tarun Gupta (retired) had ordered a 2-seater sofa on 1st September 2020 with down payment of Rs 16191/-. The material use is engineered wood.
After a long wait, the sofa was delivered post many reminders in the first week of October.
By December 20th, the cushions...
+3 photos
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R
Ribhav
Mar 11, 2021
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Complaint against poor quality of sofa set .

Address: Tower no 4 parsavnath planet vibhuti khand gomti Nagar lucknow

Hi I bought sofa set from evok quality is really very poor sofa set is completely bend down ... not satisfied with the stuff also very very poor quality ... springs are also of very poor quality......
+2 photos
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S
Sahilg1102
from Powai, Maharashtra
Feb 6, 2021
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Unresolved Complaint Since Sept 2020 - IND2809200145

Address: Hindware Home Retail Pvt. Ltd. 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India.
Website: www.evok.in

We have raised multiple complaints regarding the Sofa purchased in February 2020, last being in Sept 2020. It's been 5 months, but NO VISITS or NO CALLBACK. I did visit the local store but they are saying the corporate structure changed during the lockdown so they cannot help with the warranty.

I also spoke with Mr. Rakesh Kumar (at +[protected] but he CLEARLY told me that there is NO WARRANTY. If my education is right...
+4 photos
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F
Flemy John
Feb 3, 2021
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Pathetic service for assembly and delivery

Its with tough task I was able to get product for the order is 14321413 after 1 month of struggle which is fusion leatheratte 3 seater sofa on 01.02.2021.I have escalated the issue till your ceo level..on the same day I have requested for assembly of the product and customer executive has informed that technician will contact within 48 hours.today being 48th hour nobody has approached for assembly of the product..When I am contacting customer...
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