| Address: Ghaziabad, Uttar Pradesh, 201009 | | Website: www.evok.in |
I am a regular customer of evok. I bought a set of crystal glasses (Of solitaire) from evoke shira mall, indrapuram, ghaziabad.
After unpacking the box while i filled the glasses with juice at regular temperature, one of them cracked at the bottom, although it has not broken completely-very very disappointed as it was completely unexpected from a brand like evok.
The worst part was when today i went to the store and wanted to report about the same, no one was even apologetic about it and hardly paid any attention to it. When i called the manager and tried to explain him about the same he just heard it and and ignored. After sometimes when we made another purchase and was about to leave the store, i called the manager and told him if he has any answer to my complain. He then told me to bring that broken glass and he will look into it.
This was utter unprofessional way to deal with a customer. It seems evok is only concerned about sales and the after sales service is simply horrible. Is this the way evok treats its customer?? I am not looking for any refund or exchange but when i reported about the issue, no one even bothered to pay any attention to it. Even if we buy a glass set from a market for rs 100/- it lasts long than yours where i pad rs 1500/- and got such a poor quality product and on top of that horrible after sales service.
An unfortunate customer,
Debashis sadhya
Email: [protected]@gmail.com
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