Evok — Buying a Bed from Evok turned in to a nightmare

Address: Baner Pune

I purchased the Lionel Solid Wood King Box Storage Bed in Mahogany Color online on 1.12.2020 from EVOK.
Got the delivery after a month!!
Upon lot of requests the installation people arrived after 2 weeks. They opened a damaged bed.
This is very unusual that you buy a furniture and you cannot get to use it even after such a long time.
I informed them immediately.I just received a complaint number in response. Customer care people and the highest escalation people for providing service do not revert back and do not commit any date by when I will get the return or replacement and refund!
Feel harassed after spending a lot of money...
Waiting again endlessly for the Bed!