Evok — Damaged and defective item

Address: 5 UP AIR NCC SQN, C-896/E, NEAR RAHIM NAGAR CIRCLE, Mahanagar Extn

I had purchased furniture from evok store at lucknow on 28 apr. Item supplied on 29 Apr. Sofa had stains on fabric. Sofa had some defect in legs. Informed store manager Mr Amar. He promised to get it resolved by sending the fitting guy.
Its 3 days now. Owner of franchise Mr Bhumpender is not available. Mansger Mr Amar says, im on leave. Salesgirl Ms Nisha says, go and complain whereever you want to. Customer care asks for sales ID, which is not on bill. Customer care says, your warranty is void as bill doesnot have sales ID.
I have forwarded bill pics to [protected]@evok.in.
This is fraud and cheating by franchise store.
Kindly look into the whole issue. I want to return the product. Dont want to buy evok furniture again, with this type of service after sales.