[Resolved] Evok — damaged product received

sbsunil123

from Noida, Uttar Pradesh

Mar 20, 2019

Address: Gurgaon, New Delhi, Delhi

Hi

We bought a Sofa Set from Evok Furniture, Kirti Nagar Store. The furniture was delivered on first week of November and cushioning of the Sofa started causing problems just after the one month o[censored]se. We filed the complaint and the part got replaced. Then again, the replaced part has the same cushioning issue and two other sofa have starting giving same cushioning problem. The issue has been confirmed by the Evok store staff even after replacement. Also, the wooden lining at the bottom of the Sofa has fallen off itself.

We bought this Sofa set for our new home and we are very disappointed with the Evok furniture from the house of trusted Hindware brand. We are tired of replacing the product parts and broken parts. We requested Evok Store Staff for the product change but they have refused.

I request you to kindly look into the issue on priority and get the product exchanged with something else.

I have attached the bill and all supporting documents.

Complaint Number: MJ39260

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Apr 25, 2019

Complaint marked as Resolved

Evok customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Evok Customer Care's response Dear Customer,

Greetings from Evokcare!!!

We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services.

Kindly note your product purchased in November 2018 comes with a one year warranty from date of Invoice against any Manufacturing Defects. Slight compression of foam over a period of time is wear and tear which is not covered in warranty, however we have already replaced once in Jan 2019. Based on current complain raised in Feb 2019, our team has already informed you that the wooden strip that has come off can be repaired at site. Kindly refer flip side of Invoice for Terms and conditions.

For any further service assistance, kindly contact us at Evok care @[protected] or email us at [protected]@evok.in. We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you.

Assuring you best of our services.

Thanks and Regards,
Sachin,
Evok Care