Evok — defect in recliner chair

Ranjana Lall

from Ludhiana, Punjab

Jan 5, 2018

Address: Gurgaon, Haryana, 122001

I bought a recliner chair two years back but it has been giving problem right from the beginning. Initially they used to send the technician but now the complaints over phone are neither attended or are shown as resolved even without anyone visiting my place. My latest complaint no is mj 31102 dated 2nd jan. I was assured help within 24 hours but nobody came. Now i have been trying to contact you but for the last one hour all customer care executive are busy. Very frustrating experience. Never expected such response from your esteemed company. Hope to hear soon from you. Ranjana lall 150/ sec 31 gurgaon 122001. Mb no. [protected]. [protected]

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Evok Customer Care

from Mumbai, Maharashtra

Feb 13, 2018

Verified Support

Dear Customer,

Greetings from Evokcare!!!

We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services.

Your product which was covered under one year warranty against manufacturing defect is Out of warranty and team has informed you the charges for replacement of the component.

For any further service assistance, kindly contact us at Evok care @[protected] or email us at [protected]@evok.in. We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you.

Assuring you best of our services.

Thanks and Regards,
Sachin,
Evok Care