Evok — defect quality sofa supplied and not returning the order since 2 months

Address: Villa 33 Villa Orchids

Order confirmation: order no. 10986803

I have made the above order on 15th june and got defect sofa on 1st july. From then, i am trying my best to contact their customer care through mails, calls and fb posts

No response from them - other the the standard message of 'we will get back with 48 hours'.

Since it is nearly 40 days! No one responds and no solution.

I have paid inr 31, 000 and sofa is lying since 40 days