[Resolved]  Evok — defective bed yet to be replaced

Address: Bangalore, Karnataka, 560004

Had purchased a clinton king size bed in the month of april 2018. The bed was defective and we were told it would be replaced. Despite several reminders to the jp nagar (Bangalore) store manager - mr. Dhananjay and another manager by the name mr. Kiran, it is yet to be replaced. It is now may 28th 2018 (1.5 months!).in between i visited the store and mr. Dhananjay asked me to choose an alternate bed and that it will be delivered in 7 days (This was around 4th may). We chose a hamburg king size bed but we are yet to receive any update about it (More than 20 days)! Worse - dhananjay has stopped taking our calls and mr. Kiran informs us that dhananjay has quit and he doesn't know what he has promised. He now asks for more time.

So it will be close to 2 months since i received the damaged bed and both these gentlemen have stopped taking calls and responding. Feel thoroughly cheated. Repeated mails to evok customer care have not elicited any response.