| Address: IFH DECOR PVT LTD, GHITORNI, DELHI |
Vijay Kumar Agarwal
1:58 PM (8 minutes ago)
to evok.[protected]@gmail.com
Sir
I've committed a mistake of buying a dining table from your store by making 100% payment on 16.10.2022 which was delivered at my address on 22.10.2022 and your carpenter visited on 28.10.2022 to install the same but could not be installed as the holes made on the table legs are out of range as well as the length of table legs are not equal.
Your carpenter mr. Naresh informed the matter to your office as well as to Mr. Naresh Bhati with an assurance to me from Mr. Bhati to get the table replaced immediately but nothing is done till date. Aggrieved of the situation I called Mr. Bhati who did not take my call and finally I called your showroom where Mr. Sumit, Manager attended my call and conveyed that he is not aware of any such issue and will reverent after verifying the facts. After a few minutes your manager in a sarcastic manner informed me that someone will visit at the delivery address today to inspect the problem which shows that the carpenter deputed by you was not competent enough to be believed by your organisation.
I believe I was assured of the name HINDWARE behind the item sold and if it's true it is a shame for me to buy such poor quality material by spending so much.
Hope you will take cognizance of the situation and will take remedial action ASAP.
Thank you with a heavy heart.
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V.K.AGARWAL
CHARTERED ACCOUNTANT
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