Evok — EVOK: Order pending for 4 months, no refund

Address: Hindware home retail Pvt Ltd., 68 Echelon Inst area, sector 32 , Gurugram, 122001, Harayana

Order Number : 11185649
Order Date : 29-Jun-2020

I have not received the products ( tables) for more than 4 months. I have called the support 50+ times, written mail at all levels multiple times.
I was told after 3 months the order cannot be delivered, then I was told I will get a refund, nothing on mail, they just say it will take 2-3 working days and keep the phone.
This is cheating and almost a scam where you can keep the money from the customer for months and earn interest with it and send nothing. I don't know how is the EVOK company allowed to carry on business with such unethical practices!