[Resolved] Evok (Hindware) — Faulty Table of Della Dining set, Sales order no. 1004SO/12-13/001524

ykyadav

from Delhi, Delhi

Jun 29, 2014

Address: Ghaziabad, Uttar Pradesh

I have purchased a Della dining set(Sheesham wood) from your Shipra Mall Ghaziabad store on 29th March 2013. Recently I have seen that after polish came out I could see a big crack in one leg of the table. I could see now that the leg was broken and it was filled with wood powder and fevicol.

This is not acceptable. These people have given me faulty table by putting wood powder and polish to look it clean. After spending more than Rs 55000 on Dining set I got a third class product from EVOK.

I like to have replacement of this faulty leg. I also I can see cracks now visible in few of the chairs as well

I have asked for no. of seniors so that I can talk/write to them for this third grade product delivery but could not get any response from EVOKCARE

Looking for immediate action on this complaint .
Rgds,
Yogesh

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Jan 02, 2015

Evok Customer Care's response Dear Mr. Y. K. Yadav, We thank you for your valuable feedback. At the outset without any prejudice we regret for the inconvenience caused. As confirmed telephonically by Mrs. Yadav to our customer relations (Pratima) on 04.12.14 that your Dell Dining Set matter stands resolved and that she is happy with the product and quality. Should you need any further service assistance, kindly contact us on our toll free no.[protected]between 10 am – 7 pm all seven days). We would be happy to serve you. We thank you once again, for patronizing evok products and assure you of our best services. Yours Truly, For HHRL Customer Relations