Evok — Inferior/poor quality of material used in very expensive quality of Sofa set

This is to bring to the kind notice of all concerns that I, R N Tandon, purchased a 7 seater (2+2+3=7) pure leather Sofa from Hazratganj, Lucknow. It was a Off white pure leather
Sofa. In the bottom of the sofa they used black paper like cloth which got torn within a year. I contacted the store personally and they assured that they will get the black color paper cloth replac but despite several request/reminders neither any one visited to see it nor it was repaired/changed and finally now the store is closed permanently.

Now, I am left with no choice but to seek your intervention to resolve the issue.

Thanks and Regards.