Evok — king bed & mattress complain : mj38017

Address: Aspen B 902, Omaxe Spa Village, Sector 78, Faridabad, Faridabad, Haryana, 121001

I had purchased a "walton king bed" and nilkamal bonnell spring mattress from your evok faridabad store., as per attached invoice with sales order number - ` on 16th july 2018.

After some time the bed has started creating a noise when it is used, also the spring of the mattress has started hurting.in this regard i had called your customer care on 20th jan 2018 and logged in the complaint, since then it's been 4 months now, sent numerous e-mails to evok team, but did not get any solution, thrice there team has also visited and checked the issue and accepted the problem, but no solution is provided by them and the product is under 1 year warranty as well