Evok — Order Not received even after a month. Fraud.

divyashree sn

Jul 1, 2020

Address: Head office address 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India.

I have ordered a product on 28th May 2020 with full payment, But still not got the product nor amt refund not the status of the shipment. I have complaint more that 25 time thru CC call, mails & even to head office. Still no response its bean 1month 1 week.

Customer service is pathetic, unethical behaviour. Its basically fraudulent company .

PFA of the order copy.

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Evok customer support has been notified about the posted complaint.

Jul 03, 2020

Updated by divyashree sn Hi,

I had placed order on EVOK (Hindware) thinking India made lets go for it. Placed an order & amt paid fully on 28th May, the order no is 10772823. Next day when i saw it mentioned as shipped on 28th May & this status is same till now.
Has per there policy max TAT is 15 days waiting & then tried contact to them thru customer care No., Mails, Online control form, Head Office & other associated people (Shika, Ashu etc..)for more that 20-30 times with no proper response none of them.Customer Care team were not even able to procide the shippmet details, they always use to say we dont have acces for thjis that bla blabla... And one super lady gave response to my 15 mails twice with std response as 48 hrs time will get back. In case of head office staff & store mgr said will get back in 1 hr never responsed as usally & only aftr the reminders they got back saying still not dispatched etc...bla bla.. Apart from this i have raised more that 5 time request for refund, as its been more that 1month a week & in person asked to Store mgr (Mashu) to refund the amt by today EOD. Only once i receive the product on my hand they will make payment.

Even this part is not yet done.

I am sick & tired of this EVOK. Unethical & fraudulent company.

Now i demand from them to refund my amount with penalty of all these days, each day delaying penalty to be paid from them. They are enjoying on MY money months together with any responsibility.

One more last point the fact i got to k now from one of thr staff is that after repeated calls to the head office staff, my ordered was dispatch on 30th Jun or 1 july due to the negligence from staff delayed.

I have all these phone conversation done recorded.'

I NEED FAIR JUSTICE.

Jul 03, 2020

Updated by divyashree sn But as per Store Mgr Ashu Chauhan, till now its not yet, will be dispatching & will take another 4-5 wrk days...
Hence i have demanded for the amt refund with penalty of failure deliver all these days