Evok — payment done but sofa not received even after multiple follow-ups

Address: Somany Home Innovation Limited. 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India.

Dear sir,

I placed an order 10594971 on 12 may 2020 on evok website by making a payment of rs 35090 through net banking and was informed that the order would be delivered within 10-12 days.

I made multiple calls to their customer care and they handed me the contact no. Of multiple persons including their warehouse manager naveen's no. However, we do not have any status of the product neither they are allowing a cancellation request of the order and refund of the amount paid. The website also does not provide any update.

They have already harassed me a lot and i would like to get the refund of the amount i have paid as they are not capable of handling the customer's order. Please help me in getting my refund.