Evok — Poor quality Magna recliner Sofa

Had purchased the Magna recliner set 3+2+1 2 years back. The quality of Sofa rexine cover is very poor and within a year of purchase the sofa cover started pealing off. Its in a very bad shape now and the rexine cover needs to be replaced. I have also raised a complaint reference number: MJ49950 with evok customer care its been more than a week and no responses yet.

Looks like along with poor quality, customer care needs to be improved as well.